Appendix B - Global KPIs tracked in REP

Category

Workstream

Measure Type

Measure Name

Measure Definition

Surface

Labor

KPI

# of stores visited per month

# of unique retail outlets visited by MS hired reps per month.

Surface

Labor

KPI

# of store visits per month

# of total actual store visits including multiple visits to the same store

Surface

Education

KPI

# of 1:many training impressions

# of RSP impressions via 1:many training events (# of "impressions" not # of unique RSPs trained) e.g. 1 RSP may attend 3x 1:M training = 3 impresssions

Surface

Education

KPI

# of 1:1 training impressions

# of RSP impressions via 1:1 training events (# of "impressions" not # of unique RSPs trained) e.g. 1 RSP may attend 3x 1:1 training = 3 impresssions

Windows

Labor

KPI

# of stores visited per month

# of unique retail outlets visited by MS hired reps per month.

Windows

Labor

KPI

# of store visits per month

# of total actual store visits including multiple visits to the same store

Windows

Education

KPI

# of 1:many training impressions

# of RSP impressions via 1:many training events (# of "impressions" not # of unique RSPs trained) e.g. 1 RSP may attend 3x 1:M training = 3 impresssions

Windows

Education

KPI

# of 1:1 training impressions

# of RSP impressions via 1:1 training events (# of "impressions" not # of unique RSPs trained) e.g. 1 RSP may attend 3x 1:1 training = 3 impresssions

Office

Labor

KPI

# of stores visited per month

# of unique retail outlets visited by MS hired reps per month.

Office

Labor

KPI

# of store visits per month

# of total actual store visits including multiple visits to the same store

Office

Education

KPI

# of 1:many training impressions

# of RSP impressions via 1:many training events (# of "impressions" not # of unique RSPs trained) e.g. 1 RSP may attend 3x 1:M training = 3 impresssions

Office

Education

KPI

# of 1:1 training impressions

# of RSP impressions via 1:1 training events (# of "impressions" not # of unique RSPs trained) e.g. 1 RSP may attend 3x 1:1 training = 3 impresssions

Xbox

Labor

KPI

# of stores visited per month

# of unique retail outlets visited by MS hired reps per month.

Xbox

Labor

KPI

# of store visits per month

# of total actual store visits including multiple visits to the same store

Xbox

Education

KPI

# of RSPs trained 1:1 MS Led

How many RSP are being trained face-to-face by Microsoft staff or Microsoft-hired field reps.